Orders, Delivery and Returns

We provide you with two options for placing orders: online via our website or offline at our office. Moreover, details about the cost, the mode of payment, and order pickup in person are provided below.

Orders – Online (Website)

Once an order has been placed on this website, it will be accepted subject to the terms and conditions. Any quotation will be taken as the seller’s offer to sell the goods in accordance with the terms. Following the placement of a purchase, the customer will receive an email acknowledging their order. When any Goods are shipped or delivered by the Seller to the Buyer, such event or events will be considered as conclusive proof that the Buyer has accepted the Conditions. 

On our website, we don’t give you direct access to the information about your purchase. The email is something you should keep on hand for your records. Following order placement, customers can check order details via email or their My Account page. After an order is placed, we process the payment after verifying the debit/credit card information and stock availability.Goods are subject to availability. If we are unable to offer your goods, we will notify you as soon as possible. You will have the option of receiving a full refund or having a brand-new item made for you.

Orders – Offline (Office)

Once your purchase of any goods has been verified on your end, you are welcome to visit our office in London to talk further about what you plan to buy. A member of our knowledgeable team will guide you through the products and services we offer. After you are persuaded by the strategy, you may confirm the order by paying 40% in advance at the office with cash or a credit card. 

Order – Cost and Mode of Payment

The cost of the items will include VAT. The seller’s current list price is the price for any goods. The price that the website displays is the amount that you pay. Although we take care to ensure that all prices are accurate, mistakes can happen from time to time. If the price of the item you have ordered is incorrect, we will let you know and give you the choice to either resend the order or cancel it. Should we be unable to get in touch with you, your order will be deemed canceled. And you’ll get your money back in full.

The seller is free to alter their pricing at any time because they are solely dependent on changes in the value of their currency and the cost of the items. We take checks (call to request), money orders (call to request), Visa, MasterCard, Maestro, American Express, and bank transfers (call to request). Financing is an additional option.For financing options, please get in touch with us; this is only open for bulk purchases. 

Order – By Hand Collection

Orders may be picked up at our office or, if agreed upon with the sales staff, from any location that is convenient for you. The individual picking up the products needs to be the one who made the payment and be able to provide identification. In the event that a third party picks up the order, we will require the collector’s information via phone or email.

We are delighted to notify you that we offer international delivery. Further details are available below, and if you need more help, don’t hesitate to get in touch with us by phone or email. We are always happy to help.

Delivery – Charges

Royal Mail is the delivery provider that we use for every order. Note that there can be an extra delivery fee for orders placed outside of the United Kingdom. Before they are signed for, all of our packages need to be signed for at the delivery address. They are also fully insured (Depends On Request). You may pick up your item from your local sorting office with proper identification if it hasn’t been signed for.

Delivery – Duration

We provide a large selection of jewelry that is ready to ship (1-2 Weeks Approx), as well as jewelry that is custom-made and may take several days (3-4 Weeks Approx) to produce. Please take note that the item detail page includes the expected ship date. When buying gifts for people who are time-sensitive, please take production time into consideration.

Delivery – Fast 

Even if there might be an additional cost, we can still send the product to you faster if you require it. If you would need more information on the particular item you like to acquire, please get in touch with us. We can often fulfill more urgent deadlines.

Delivery – Package 

Every item we sell is shipped worldwide, usually using Royal Mail, FEDEX, etc. Royal Mail will transport each item to the consumer. signed to be delivered to the UK. Upon delivery, the buyer assumes all risk and liability for the goods. With the proper identification, such as a passport or driver’s license, orders can be picked up in person from us. For insurance purposes, the return address is “Payoja Jewels”. Within an attractive gift box (On Request & Additional Charges Apply) or a protective exterior packaging, the jewelry itself is housed.

Delivery – To Alternative Address

Yes, we are able to ship to an alternative delivery location; however, if the purchase was made with a debit or credit card, we will require extra forms of identity and proof of address.

For additional information about the aforementioned subject, please contact us.

We do accept returns, however there are some requirements that must be met in order for us to accept the return and give you a refund or get you back. A quick description of this issue is provided below.

Please review the delivery we offer more in detail:

• United Kingdom Delivery (free)

• Standard Shipping for ready to ship retail orders: 1–2 weeks ( Approx) 

• Standard Shipping for ready to ship wholesale orders: 1–2 weeks (Approx) 

• Standard Shipping for bespoke & custom orders: 3–4 weeks (Approx) 

• Special Delivery – Next Day (business days)

• Ready to ship orders can be requested for next day delivery which includes an additional fee of £15 (depends on the item & quantity), if the purchase amount is above £1000 we are happy to provide next day shipping for free of charge (on request).

Orders submitted after noon on a workday will not be fulfilled until the next business day. Orders submitted on Saturday or Sunday will also be shipped the next business day.

Worldwide Shipping (includes shipping charges, tax & other fee)

To purchase and for more information regarding worldwide shipping, please get in touch with us.

Return – Period (30 Days)

You have 30 days following the date of acceptance of your order to return your jewelry for a complete refund if you’re not satisfied with the goods for any reason. Remember that any jewelry that has already been adjusted or that is engraved, bespoke & Customised jewellery is not acceptable. For your return to be accepted, the product has to be in perfect, unworn condition. Prior to processing any repayments, any jewelry that is returned to us will be evaluated.

We will get in touch with you by phone or email as soon as your jewelry passes our quality inspections, and we’ll process your refund in ten working days. Please be aware that it could take longer than 10 working days for any refunds related to a financing application.

Return – Products

Send an email to info@payoja.co.uk along with your order number to let us know if you would like to return an order. Kindly enclose a brief statement explaining the cause for your return in your box. This will expedite the processing of your refund.

If you are returning your product to us for a free one-time resizing, please specify the size you want us to change it to.

To return your jewelry to us, please use its original packing or, for security reasons, a package of a comparable size. Use a special delivery sign and fully insure the parcel when sending it to our address.

Return – By Hand or Drop Off

You are welcome to personally bring the product to our office in London if that would be more convenient. All you need to do is schedule a meeting. We’ll help you further with the date, time, and location.

Refund – To Original Card Of Purchase

If it is determined that any default product is being returned, we will reimburse the whole amount, including delivery costs. However, you will be responsible for paying for the return’s shipping. We won’t accept refunds for cards from third parties; instead, refunds will be applied back to the original credit/debit card you used for the purchase. Payments for refund may be partially paid in case of any circumstance such as crisis, war, pandemic, and critical situations and you will be informed prior through email or call in this matter.

Wholesale (B2B) – Customer Policy

PLEASE NOTE: The policies mentioned above concerning the aforementioned topics do not apply to wholesale (business-to-business) clients. For more information on policies and other matters pertaining to wholesale purchasing and other, please visit the wholesale page.

Contact us at info@payoja.co.uk for questions related to orders, refunds and returns.