Type of website: Ecommerce
Effective from: October, 2023

The owner & operator of the website payoja.co.uk is Payoja Limited. The data controller is Payoja Ltd, and its contact information is as follows: 

Email: info@payoja.co.uk 

Address: 85 Great Portland Street. london, W1W7LT

Payoja Jewels would like you to understand how we gather, utilise, and share your information. This Privacy Policy outlines our procedures for the data we gather in-person, via our website (from which you are currently accessing this Privacy Policy), via our social media accounts, and through other platforms.

We respect your privacy and are grateful for your business. Your information is never sold or shared by us with any parties. Whether using a computer, tablet, or mobile device, we want to make every visit to our website easy to use and safe. Your information, including your credit card number, is encrypted using Secure Sockets Layer (SSL) technology when you submit it on our website.

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018. 

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR. 

Your Rights as a User 

Under the GDPR, you have the following rights: 

1. Right to be informed.
2. Right of access.
3. Right to rectification.
4. Right to erasure.
5. Right to restrict processing.
6. Right to data portability.
7. Right to object.

Consent 

By using our Site users agree that they consent to: 

1. The conditions set out in this Privacy Policy. 

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful. 

You can withdraw your consent by: Contact the Data Protection officer. 

Legal Basis for Processing 

We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR. 

We rely on the following legal bases to collect and process the personal data of users in the EU: 

1. Users have provided their consent to the processing of their data for one or more specific purposes; 
2. Processing of user personal data is necessary for us to take, at the request of a user, steps before entering a contract or for the performance of a contract to which a user is a party. If a user does not provide the the personal data necessary to perform a contract the consequences are as follows: Contact the officer in charge; and 
3. Processing of user personal data is necessary to a task carried out in the public interest or in the exercise of our official authority. 

Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information: 

1. IP address; 
2. Location; 
3. Clicked links; and 
4. Content viewed.

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site: 

1. Sign Up
2. Place An Order
3. Enquire Now
4. Book An Appointment 

PERSONAL DETAILS

Information that links to or identifies you as an individual is referred to as “personal details.” Examples of this type of information include:

• Name 
• Shipping address & postcode
• Number to contact 
• Email correspondence
• Card numbers for credit and debit
• Purchase, return, and exchange details
• Details about your usage of the website

It might be necessary for us to gather and handle various kinds of Personal Information in order to give you the services you’ve requested, or it might be mandated by law. We might not be able to deliver you the services you’ve asked for if you don’t provide us the information we ask for.

USAGE OF PERSONAL DATA

In order to further our legitimate business interests, we and our service providers may use Personal Information for the purposes listed below:

• To reply to your messages, fulfils your requests, finish your purchases, and offer you relevant customer support.
• Regarding our internal documentation (such as purchase and warranty information)
• Give you marketing communications that we think you would find interesting in addition to administrative information, such updates to our terms, conditions, and policies.
• to provide you with offers and items that are specifically customised to you, therefore personalising your experience on the services.
• For our business needs, which include data analysis, audits, fraud prevention and monitoring, new product development, upgrading, changing, or customising our services, spotting usage patterns, assessing the success of our marketing campaigns, and running and growing our operations.
• Unless mandated by law, we won’t sell, give away, or lease your personal information to outside parties.
• You offer advice or remarks.
• You answer a survey we’ve sent out.
• If you think any information we have about you is inaccurate or lacking, please contact us.

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases: 

1. If the law requires it

1. If it is required for any legal proceeding;
2. To prove or protect our legal rights; and
3. To buyers or potential buyers of this company in the event that we seek to sell the company.

PREVENTION OF FRAUD

To guard against theft, stop fraudulent transactions, and in other ways safeguard our clients and our company. To assist parties involved in the prevention and detection of fraud, we reserve the right to disclose any information you submit to us through the website or in-store.

ADVANCED INFORMATION

Any information that does not directly relate to an identifiable individual or disclose your exact identity is considered “Advanced Information.” Examples of such information include:

• Details about the device and browser
• Data gathered via pixel tags, cookies, and other technologies
• Information from you that does not specifically identify you, such as your demographics
• Data that has been combined such that it no longer provides personal details about you

COLLECTION AND ADDITIONAL DETAILS

There are several methods in which we and our service providers could get more information, such as:

Via your browser or device: A number of things are automatically gathered by most browsers or your device, including your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the services you are currently using. We make use of this data to make sure the Services operate as intended.

Cookies: These are little data files that are kept on your computer immediately. Cookies give us the ability to gather anonymous traffic data and other information about the pages viewed, the length of time spent on the Services, the type of browser used, and other options. 

Information is used by us and our service partners for security, to make navigation easier, to display content more effectively, and to customise your experience. In order to better understand how the Services are used, keep them designed and effective, and help us answer inquiries about them, we also collect statistical data about how the Services are used.

Furthermore, cookies enable us to determine which of our offers is most likely to be of interest to you and present it to you when you are using the Services. In order to monitor how people respond to our advertisements and to deliver ads in our partner networks, we might also employ cookies or other technologies in online advertising. Do-not-track signals are ignored by us. Most browsers enable you to automatically refuse cookies or to be given the option to accept or reject a specific cookie (or cookies) from a certain website if you do not want information to be gathered through the use of cookies.On the other hand, using the services could be a little more difficult if you reject cookies.

Analytics: To gather and analyse data on how the services are used and to report on activities and trends, we utilise Google Analytics, which makes use of cookies and related technologies. Information about the use of other websites, apps, and online resources may also be gathered by this service. 

IP Address: Your Internet service provider assigns your IP address to your machine automatically. Anytime a user accesses the Services, their IP address, the time of the visit, and the page(s) they accessed may all be automatically detected and recorded in our server log files. It is routine procedure for many websites, programs, and other services to automatically collect IP addresses. IP addresses are used by us to manage the Services, diagnose server issues, and determine usage patterns. Your IP address may also be used to determine your approximate location.

Physical Location: We may use satellite, mobile phone tower, or WiFi signals, among other methods, to determine your device’s exact location. We might deliver tailored location-based services and content to you by utilising the actual location of your device. You may, in some cases, be able to consent to or object to such uses and/or location sharing on your device; but, in the event that you do so, we might not be able to offer you the relevant tailored services and information.

Children 

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

UTILIZED TECHNOLOGIES 

Cookies, web beacons, tracking pixels, and/or other technologies may be used by us to collect and retain specific kinds of data. Internet Protocol (IP) addresses, browser details, ISP information, operating system, date/time stamp, and click stream data are among the details included in this data. We can better tailor your online experience and increase the relevancy of our marketing communications with the use of this information. Additionally, it enables us to offer features like storing the products in your cart for future visits. This covers our material that appears on other webpages or mobile apps. We also use this information for reporting and research purposes, such as how you browse our website, the effectiveness of our marketing campaigns, and how you react to those campaigns, in order to give you the best possible customer experience.

RELATED THIRD PARTIES

The privacy, information, and other practices of any third parties—including those running websites or providing services that connect from the Services—are not covered by this Privacy Policy, and we disclaim all liability for them. The presence of a link on the Services does not indicate that we or our affiliates support the website or service that is connected.

Furthermore, regarding any Personal Information you disclose to other organisations through or in connection with our Social Media Pages, we are not liable for the information gathering, use, disclosure, or security policies or practices of other organisations, including but not limited to Facebook, Apple, Google, Microsoft, RIM, or any other developer, social media platform provider, operating system provider, wireless service provider, or device manufacturer.

IN PUBLIC FORUMS

Your submission of any information to a public forum (such as a blog, chat room, or social network) gives us and other participants the ability to read, collect, or use such information, which may be used to customize your experience. In these situations, the information you decide to submit is your responsibility.

DETAILS FROM ADDITIONAL SOURCES

In order to increase the accuracy and completeness of the data we already have about our clients, we might also get information from businesses that might supplement it (by, for example, providing address information). This might make it easier for us to get in touch with you and increase the relevance of our marketing by recommending products or special deals that we know you’ll find interesting.

PRIVACY & SECURITY

We make an effort to safeguard Personal Information within our organisation by implementing appropriate organisational, technical, and administrative safeguards. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. Should you feel that your communication with us is no longer safe, please let us know right away by contacting us via email or phone.

ASSESSMENT AND OPTIONS

Your options about how we use and disclose your personal data. Regarding how we use and disclose your personal information for marketing purposes, you have options. You are able to decline:

Receiving correspondence from us by phone, email, or postal mail: By contacting us via email or direct phone at the number listed on the contact us page, you can choose not to receive any more correspondence from us in the future.even If, after first consenting to our use of your personal data, you no longer want us to do so.

We will make every effort to accommodate your request(s) as soon as it is practically possible. Note that even if you choose not to get emails from us about marketing, you can still receive vital administrative messages, from which you are unable to unsubscribe.

Please be aware that in order to fulfil any transactions you started before requesting a change or deletion, we might need to store certain information for record-keeping purposes. Additionally, there can be un-removed leftover information that persists in our databases and other records.

AREA OF RETENTION

Your Personal Information will be kept by us for as long as is necessary or allowed given the reason or purposes for which it was collected. Our retention periods are determined by taking into account the following factors: 

1.The duration of our continuous relationship with you and the services we provide. 

2.The duration of any legal obligations we may have.

3.As recommended by our legal position (e.g., with respect to relevant statutes of limitations, litigation, or regulatory investigations).

According to UK tax law, we must retain your basic personal information for a minimum of six years before destroying it. We will retain your information, which we will use for marketing purposes, until you advise us that you no longer want to receive it.

CHANGES TO THIS POLICY ON PRIVACY

This Privacy Policy could be modified by us. The updated Privacy Policy will be posted on this page when any changes take effect. Once apply the updated Privacy Policy, you will be using the services as of this writing.